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Welcome to the NRAO Science Helpdesk user interface. To login, use your default my.nrao.edu email. **Please read news items for info regarding outages of our services.

News

Sep 15

General

NRAO Science Helpdesk Maintenance Oct 11 & 12

The NRAO Science helpdesk will be down for two days starting October 11, 13:00 UT. The helpdesk will return around Oct 13, 13:00UT. During this time users and staff will not have access to their tickets and will be unable to create new...

Sarah Wood

Jul 31

General

VLBA PFB Proposals Won't Validate in 2024A

NRAO staff have been made aware of a bug in the Proposal Submission Tool (PST) affecting VLBA proposals that request PFB mode observations in the Resources section. The PST will not validate PFB proposals if any other warnings or errors...

Justin Linford

Mar 22

General

New VLA/VLBA Disk Shipping Requests department

Observers may request datasets from the archive and/or data from nm-accounts to be downloaded to hard drive(s) and then shipped to them. To accommodate disk shipping requests for VLA and VLBA data, we have created a new department:...

Heidi Medlin

Dec 7

General

Replying to Helpdesk Tickets via email

On December 2nd, the user interface for the NRAO Science Helpdesk was updated. New tickets created on or after December 2nd can be replied to via email. Do not reply via email to a ticket created before December 2nd, or...

Heidi Medlin

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Knowledgebase

General (3)
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VLA (12)
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GBT (8)
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CASA (18)
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Proposing (2)
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