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March 16 to June 01, the NRAO will be operating under a special status due to COVID-19 (more details at https://public.nrao.edu/news/radio-observatories-closing/). As a result, our response to your helpdesk queries may be delayed. Thank you for your understanding.

A new feature that has been requested from the users has finally come to the HelpDesk! You can now reply to your open tickets via email.
When you get a notification of a reply to your HelpDesk ticket, you can now hit reply in your email client instead of logging into help.nrao.edu.

While using this new feature, we ask you to keep in mind the following:

• Please be aware that you can only reply to tickets via email. If
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