Welcome to the NRAO Science Helpdesk user interface.
To login, use your default my.nrao.edu email. If you do not know your password, you may reset it here. Be sure to allow 15min before trying the new password.
** Please read the news items below for information regarding outages of our services. **
Helpdesk Maintenance Jan 5, 2024 14:00UTC
The Helpdesk will be undergoing a maintenance period on Jan 5, 2024 from 14:00UTC to 17:00UTC. The helpdesk will be inaccessible during this time.
VLBA PFB Proposals Won't Validate in 2024A
NRAO staff have been made aware of a bug in the Proposal Submission Tool (PST) affecting VLBA proposals that request PFB mode observations in the Resources section. The PST will not validate PFB proposals if any other warnings or errors...
New VLA/VLBA Disk Shipping Requests department
Observers may request datasets from the archive and/or data from nm-accounts to be downloaded to hard drive(s) and then shipped to them. To accommodate disk shipping requests for VLA and VLBA data, we have created a new department:...
Replying to Helpdesk Tickets via email
On December 2nd, the user interface for the NRAO Science Helpdesk was updated. New tickets created on or after December 2nd can be replied to via email. Do not reply via email to a ticket created before December 2nd, or...