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News
NRAO Science Helpdesk Downtime
Posted by Heidi Medlin on 23 November 2020 08:49 PM

The NRAO Science Helpdesk will be unavailable starting around 06:00 MST (13:00 UT), December 01-02 due to an update to the user interface.

Thank you for your patience.


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Reply to your helpdesk tickets via email!
Posted by Sarah Wood on 14 December 2016 03:42 PM

A new feature that has been requested from the users has finally come to the HelpDesk! You can now reply to your open tickets via email.
When you get a notification of a reply to your HelpDesk ticket, you can now hit reply in your email client instead of logging into help.nrao.edu.

While using this new feature, we ask you to keep in mind the following: